Refund policy

Returns Policy

To start a return, email sales@chickencraft.co.uk with your order number and we’ll send you the return address and instructions. It helps if you contact us before sending anything back, so we can match your return to your order quickly.

You can handle an item as you would in a shop to check it. If an item has been handled more than is needed to check it, we may reduce your refund to reflect any loss in value.

📦 Return shipping is the buyer’s responsibility unless the item is faulty, damaged, incorrect or not as described.

Sale items are covered by these terms in the same way as full-price items.

Personalised Items

Items personalised or made to your specification, for example with a name, message, date or photo that you provide, can’t be returned if you change your mind. Items with a fixed design that we print when you order can be returned on the terms above.

This doesn’t affect your rights if an item is faulty, damaged, incorrect or not as described.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives faulty, damaged, incorrect or not as described, including personalised items, and we’ll put it right with a repair, replacement or refund. We’ll cover the cost of returning an item that is faulty, damaged, incorrect or not as described.

Your statutory rights for faulty or misdescribed goods are not affected, including your rights under the Consumer Rights Act 2015.

Refunds

When you return an item under these terms, we’ll refund you to your original payment method within 14 days of receiving it back, or of you sending us proof of postage if that is sooner. If you return all the items a delivery charge was for, we’ll also refund that standard delivery charge.