Shipping policy

Shipping Policy

🚚 Order Processing Time

We aim to dispatch all orders the next working day.
Almost all orders are processed and shipped within 1 working day, except in cases where:

• There’s an issue with the personalisation details provided

• Unusually high order volumes occur (e.g., during peak holidays)

If we foresee any delay, we will contact you as soon as possible.

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🇬🇧 UK Delivery

• Courier: All orders are shipped via Royal Mail Tracked 24

• Estimated Delivery Time: 1–2 business days from dispatch

• You’ll receive a tracking number once your order has shipped.

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🌍 International Shipping

We currently do not offer international delivery via the website.

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🎁 Personalised Orders

Custom or personalised items are made to order. Please double-check your personalisation details at checkout, as errors can delay dispatch.

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💸 Customs & Import Taxes

Buyers are responsible for any customs or import taxes that may apply.
We are not responsible for delays due to customs inspections or international handling.

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📦 Delivery Issues

If your parcel hasn’t arrived within the expected timeframe, please allow up to 5 working days (in case of Royal Mail delays) before contacting us at sales@chickencraft.co.uk.

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🧾 Need Help?

For any shipping-related questions, feel free to contact us:
📧 sales@chickencraft.co.uk